/* Abrir chamado público — design system GRFgraph */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');

.chamado-public-page {
    font-family: var(--font-sans);
    background: linear-gradient(160deg, var(--color-sidebar-from) 0%, #134e4a 45%, var(--color-accent) 100%);
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--space-8);
}

.chamado-public-page .container {
    background: var(--color-surface);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    border: 1px solid var(--color-border-light);
    max-width: 800px;
    width: 100%;
    padding: var(--space-8);
    animation: slideUp 0.5s ease-out;
}

.chamado-public-page *,
.chamado-public-page *::before,
.chamado-public-page *::after {
    box-sizing: border-box;
}

@keyframes slideUp {
from {
opacity: 0;
transform: translateY(30px);
}
to {
opacity: 1;
transform: translateY(0);
}
}
.header {
text-align: center;
margin-bottom: 2.5rem;
}
.header h1 {
color: var(--color-text);
font-size: 1.75rem;
margin-bottom: 0.5rem;
font-weight: var(--font-weight-bold);
letter-spacing: var(--letter-tight);
}
.header p {
color: var(--color-muted);
font-size: 1.1rem;
}
.logo {
margin-bottom: 1.5rem;
display: flex;
justify-content: center;
align-items: center;
}
.logo img {
max-width: 588px;
max-height: 322px;
width: auto;
height: auto;
object-fit: contain;
}
.logo-placeholder-text {
font-size: 1.75rem;
font-weight: 700;
color: var(--color-accent);
letter-spacing: var(--letter-tight);
padding: 0.35rem 0;
text-align: center;
}
.form-group {
margin-bottom: 1.5rem;
}
.form-group label {
display: block;
color: var(--color-text);
font-weight: 600;
margin-bottom: 0.5rem;
font-size: 0.95rem;
}
.form-group label .required {
color: var(--color-danger);
}
.form-group input[type="text"],
.form-group input[type="email"],
.form-group select,
.form-group textarea {
width: 100%;
padding: 0.875rem 1rem;
border: 2px solid #e0e0e0;
border-radius: 10px;
font-size: 1rem;
transition: all 0.3s;
font-family: inherit;
}
.form-group input[type="text"]:focus,
.form-group input[type="email"]:focus,
.form-group select:focus,
.form-group textarea:focus {
outline: none;
border-color: var(--color-accent);
box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.1);
}
.form-group textarea {
resize: vertical;
min-height: 120px;
}
.form-group input[type="file"] {
width: 100%;
padding: 0.875rem;
border: 2px dashed #e0e0e0;
border-radius: 10px;
background: #f8f9fa;
cursor: pointer;
transition: all 0.3s;
}
.form-group input[type="file"]:hover {
border-color: var(--color-accent);
background: #f0f4ff;
}
.file-preview {
margin-top: 0.75rem;
padding: 1rem;
background: #f8f9fa;
border-radius: 8px;
display: none;
}
.file-preview.active {
display: block;
}
.file-preview img {
max-width: 100%;
max-height: 200px;
border-radius: 8px;
margin-top: 0.5rem;
}
.file-info {
display: flex;
align-items: center;
gap: 0.5rem;
color: var(--color-muted);
font-size: 0.9rem;
margin-top: 0.5rem;
}
.btn-submit {
width: 100%;
padding: 1rem 2rem;
background: linear-gradient(135deg, var(--color-accent) 0%, #134e4a 100%);
color: white;
border: none;
border-radius: 10px;
font-size: 1.1rem;
font-weight: 600;
cursor: pointer;
transition: all 0.3s;
margin-top: 1rem;
box-shadow: 0 4px 15px rgba(15, 118, 110, 0.4);
}
.btn-submit:hover {
transform: translateY(-2px);
box-shadow: 0 6px 20px rgba(15, 118, 110, 0.5);
}
.btn-submit:active {
transform: translateY(0);
}
.btn-submit:disabled {
opacity: 0.6;
cursor: not-allowed;
transform: none;
}
.alert {
padding: 1rem 1.5rem;
border-radius: 10px;
margin-bottom: 1.5rem;
animation: slideDown 0.3s ease-out;
}
@keyframes slideDown {
from {
opacity: 0;
transform: translateY(-10px);
}
to {
opacity: 1;
transform: translateY(0);
}
}
.alert-error {
background: #fee;
border: 2px solid #fcc;
color: #c33;
}
.alert-success {
background: #efe;
border: 2px solid #cfc;
color: #3c3;
}
.help-text {
font-size: 0.85rem;
color: var(--color-muted);
margin-top: 0.25rem;
}
.form-row {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 1rem;
}
@media (max-width: 768px) {
.chamado-public-page .container {
padding: var(--space-6) var(--space-5);
}
.header h1 {
font-size: 1.45rem;
}
.form-row {
grid-template-columns: 1fr;
}
}
/* Modal PWA Install */
.pwa-modal-overlay {
display: none;
position: fixed;
top: 0;
left: 0;
right: 0;
bottom: 0;
background: rgba(0, 0, 0, 0.5);
z-index: 9999;
align-items: center;
justify-content: center;
padding: 1rem;
animation: fadeIn 0.3s ease-out;
}
.pwa-modal-overlay.show {
display: flex;
}
@keyframes fadeIn {
from {
opacity: 0;
}
to {
opacity: 1;
}
}
.pwa-modal {
background: white;
border-radius: 20px;
box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
max-width: 400px;
width: 100%;
overflow: hidden;
animation: slideUp 0.4s ease-out;
}
.pwa-modal-header {
background: linear-gradient(135deg, var(--color-accent) 0%, #134e4a 100%);
color: white;
padding: 1.5rem;
text-align: center;
}
.pwa-modal-header .pwa-icon {
font-size: 3rem;
margin-bottom: 0.5rem;
}
.pwa-modal-header h2 {
font-size: 1.4rem;
margin: 0;
font-weight: 700;
}
.pwa-modal-header p {
font-size: 0.95rem;
margin: 0.5rem 0 0 0;
opacity: 0.95;
}
.pwa-modal-body {
padding: 1.5rem;
color: #333;
font-size: 0.95rem;
line-height: 1.5;
}
.pwa-modal-body ul {
margin: 1rem 0;
padding-left: 1.25rem;
}
.pwa-modal-body li {
margin-bottom: 0.5rem;
}
.pwa-modal-actions {
display: flex;
gap: 0.75rem;
padding: 0 1.5rem 1.5rem;
}
.pwa-modal-actions button {
flex: 1;
padding: 0.875rem 1rem;
border: none;
border-radius: 10px;
font-size: 1rem;
font-weight: 600;
cursor: pointer;
transition: all 0.2s;
}
.pwa-btn-install {
background: linear-gradient(135deg, var(--color-accent) 0%, #134e4a 100%);
color: white;
}
.pwa-btn-install:hover {
transform: translateY(-1px);
box-shadow: 0 4px 12px rgba(15, 118, 110, 0.4);
}
.pwa-btn-dismiss {
background: #e9ecef;
color: #495057;
}
.pwa-btn-dismiss:hover {
background: #dee2e6;
}


.chat-overlay {
display: none;
position: fixed;
inset: 0;
background: rgba(0, 0, 0, .45);
z-index: 2101;
align-items: center;
justify-content: center;
padding: 1rem;
}
.chat-overlay.show {
display: flex;
}
.chat-modal {
width: 100%;
max-width: 560px;
max-height: 90vh;
overflow: hidden;
background: #fff;
border-radius: 14px;
display: flex;
flex-direction: column;
}
.chat-head {
background: var(--color-accent);
color: #fff;
padding: .9rem 1rem;
display: flex;
justify-content: space-between;
align-items: center;
}
.chat-body {
padding: 1rem;
overflow: auto;
}
.chat-messages {
background: #f8f9fa;
border: 1px solid #e9ecef;
border-radius: 10px;
padding: .75rem;
min-height: 260px;
max-height: 380px;
overflow: auto;
display: flex;
flex-direction: column;
gap: .5rem;
}
.chat-msg {
border-radius: 10px;
padding: .55rem .7rem;
font-size: .9rem;
line-height: 1.35;
max-width: 86%;
}
.chat-msg.usuario {
align-self: flex-end;
background: #dbeafe;
}
.chat-msg.analista {
align-self: flex-start;
background: #e8f5e9;
}
.chat-msg.sistema {
align-self: center;
background: #fff3cd;
max-width: 100%;
}
.chat-msg.ia {
background: linear-gradient(135deg, #e0f2fe 0%, #ede9fe 100%);
color: #1e3a5f;
border: 1px solid #bfdbfe;
}
.chat-form-row {
display: flex;
gap: .5rem;
margin-top: .6rem;
}
.chat-form-row input {
flex: 1;
}
.ia-triagem-bar {
display: flex;
align-items: center;
gap: 0.75rem;
flex-wrap: wrap;
margin-top: 0.65rem;
}
.btn-ia-analisar {
padding: 0.55rem 1rem;
border: none;
border-radius: 8px;
background: linear-gradient(135deg, var(--color-accent-hover) 0%, var(--color-accent) 100%);
color: #fff;
font-size: 0.92rem;
font-weight: 600;
cursor: pointer;
transition: opacity 0.2s, transform 0.2s;
box-shadow: 0 2px 10px rgba(99, 102, 241, 0.35);
}
.btn-ia-analisar:hover:not(:disabled) {
transform: translateY(-1px);
}
.btn-ia-analisar:disabled {
opacity: 0.65;
cursor: wait;
}
.ia-triagem-hint {
color: var(--color-muted);
font-size: 0.85rem;
}
.ia-painel {
display: none;
margin-top: 1rem;
padding: 1rem 1.1rem;
border-radius: 12px;
border: 2px solid #c7d2fe;
background: linear-gradient(180deg, #f8faff 0%, #eef2ff 100%);
}
.ia-painel.show {
display: block;
}
.ia-painel h4 {
margin: 0 0 0.5rem;
color: #3730a3;
font-size: 1rem;
}
.ia-painel p,
.ia-painel li {
color: #334155;
font-size: 0.9rem;
line-height: 1.45;
}
.ia-painel ul {
margin: 0.35rem 0 0.75rem 1.1rem;
padding: 0;
}
.ia-painel-actions {
display: flex;
gap: 0.6rem;
flex-wrap: wrap;
margin-top: 0.75rem;
}
.btn-ia-aplicar,
.btn-ia-fechar {
padding: 0.5rem 0.9rem;
border-radius: 8px;
border: none;
font-weight: 600;
cursor: pointer;
font-size: 0.88rem;
}
.btn-ia-aplicar {
background: #4f46e5;
color: #fff;
}
.btn-ia-fechar {
background: #e2e8f0;
color: #334155;
}
.ia-erro {
display: none;
margin-top: 0.65rem;
padding: 0.65rem 0.8rem;
border-radius: 8px;
background: #fef2f2;
color: #b91c1c;
font-size: 0.88rem;
}
.ia-erro.show {
display: block;
}
.ia-envio-overlay {
display: none;
position: fixed;
inset: 0;
background: rgba(15, 23, 42, 0.55);
z-index: 12000;
align-items: center;
justify-content: center;
padding: 1rem;
}
.ia-envio-overlay.show {
display: flex;
}
.ia-envio-modal {
background: #fff;
border-radius: 16px;
max-width: 620px;
width: 100%;
max-height: 90vh;
overflow: auto;
box-shadow: 0 24px 60px rgba(0, 0, 0, 0.25);
}
.ia-envio-head {
padding: 1.1rem 1.25rem;
background: linear-gradient(135deg, var(--color-accent-hover) 0%, var(--color-accent) 100%);
color: #fff;
border-radius: 16px 16px 0 0;
}
.ia-envio-head h3 {
margin: 0 0 0.25rem;
font-size: 1.15rem;
}
.ia-envio-head p {
margin: 0;
opacity: 0.92;
font-size: 0.9rem;
}
.ia-envio-body {
padding: 1.15rem 1.25rem 1.25rem;
}
.ia-envio-banner {
display: none;
padding: 0.75rem 0.9rem;
border-radius: 10px;
background: #ecfdf5;
border: 1px solid #a7f3d0;
color: #065f46;
font-size: 0.9rem;
margin-bottom: 0.9rem;
}
.ia-envio-banner.show {
display: block;
}
.ia-envio-banner.ti {
background: #eff6ff;
border-color: #bfdbfe;
color: #1e40af;
}
.ia-envio-desc {
color: #334155;
font-size: 0.92rem;
line-height: 1.5;
margin-bottom: 0.85rem;
}
.ia-envio-actions {
display: flex;
flex-direction: column;
gap: 0.55rem;
margin-top: 1rem;
}
.btn-ia-confirmar {
padding: 0.85rem 1rem;
border: none;
border-radius: 10px;
background: linear-gradient(135deg, var(--color-accent) 0%, #134e4a 100%);
color: #fff;
font-weight: 700;
cursor: pointer;
font-size: 0.95rem;
}
.btn-ia-tentar {
padding: 0.75rem 1rem;
border: none;
border-radius: 10px;
background: #10b981;
color: #fff;
font-weight: 600;
cursor: pointer;
}
.btn-ia-voltar {
padding: 0.75rem 1rem;
border: none;
border-radius: 10px;
background: #e2e8f0;
color: #334155;
font-weight: 600;
cursor: pointer;
}
.ia-envio-loading {
text-align: center;
padding: 1.5rem 1rem 2rem;
color: #475569;
}
.ia-loader-scene {
display: flex;
flex-direction: column;
align-items: center;
gap: 1rem;
}
.ia-loader-avatar-wrap {
position: relative;
width: 108px;
height: 108px;
animation: ia-float 2.4s ease-in-out infinite;
}
.ia-loader-avatar-wrap::before {
content: '';
position: absolute;
inset: -8px;
border-radius: 50%;
background: conic-gradient(from 0deg, #38bdf8, #818cf8, #a78bfa, #38bdf8);
animation: ia-spin 2.8s linear infinite;
opacity: 0.35;
}
.ia-loader-avatar {
position: relative;
width: 108px;
height: 108px;
border-radius: 50%;
object-fit: cover;
border: 4px solid #fff;
box-shadow: 0 10px 28px rgba(99, 102, 241, 0.35);
background: #eef2ff;
}
.ia-loader-bubble {
position: relative;
max-width: 340px;
background: #f8fafc;
border: 2px solid #e0e7ff;
border-radius: 18px;
padding: 1rem 1.1rem 0.85rem;
box-shadow: 0 8px 24px rgba(99, 102, 241, 0.12);
animation: ia-bubble-pop 0.45s ease-out;
}
.ia-loader-bubble::after {
content: '';
position: absolute;
top: -10px;
left: 50%;
transform: translateX(-50%);
border-left: 10px solid transparent;
border-right: 10px solid transparent;
border-bottom: 10px solid #e0e7ff;
}
.ia-loader-msg {
min-height: 3.2rem;
font-size: 1rem;
line-height: 1.45;
color: #1e293b;
font-weight: 600;
transition: opacity 0.35s ease;
}
.ia-loader-msg.fade {
opacity: 0.35;
}
.ia-loader-dots {
display: inline-flex;
gap: 6px;
margin-top: 0.65rem;
justify-content: center;
}
.ia-loader-dots span {
width: 9px;
height: 9px;
border-radius: 50%;
background: linear-gradient(135deg, #38bdf8, #6366f1);
animation: ia-dot-bounce 1.2s ease-in-out infinite;
}
.ia-loader-dots span:nth-child(2) { animation-delay: 0.15s; }
.ia-loader-dots span:nth-child(3) { animation-delay: 0.3s; }
.ia-loader-bar {
width: min(280px, 90%);
height: 8px;
border-radius: 999px;
background: #e2e8f0;
overflow: hidden;
margin-top: 0.25rem;
}
.ia-loader-bar-fill {
height: 100%;
width: 40%;
border-radius: 999px;
background: linear-gradient(90deg, #38bdf8, #6366f1, #a78bfa);
animation: ia-bar-slide 1.6s ease-in-out infinite;
}
.ia-loader-hint {
font-size: 0.82rem;
color: #64748b;
margin-top: 0.35rem;
}
@keyframes ia-float {
0%, 100% { transform: translateY(0); }
50% { transform: translateY(-8px); }
}
@keyframes ia-spin {
to { transform: rotate(360deg); }
}
@keyframes ia-bubble-pop {
from { opacity: 0; transform: scale(0.92) translateY(8px); }
to { opacity: 1; transform: scale(1) translateY(0); }
}
@keyframes ia-dot-bounce {
0%, 80%, 100% { transform: translateY(0); opacity: 0.55; }
40% { transform: translateY(-7px); opacity: 1; }
}
@keyframes ia-bar-slide {
0% { transform: translateX(-120%); }
100% { transform: translateX(320%); }
}

/* Botão flutuante — Iniciar chat com TI */
.chat-fab {
    position: fixed;
    right: var(--space-5);
    bottom: var(--space-5);
    z-index: 2100;
    box-shadow: var(--shadow-md);
    font-size: 0.875rem;
    white-space: nowrap;
}
.chat-fab-icon {
    width: 18px;
    height: 18px;
    flex-shrink: 0;
}
@media (max-width: 520px) {
    .chamado-public-page {
        padding: var(--space-4);
    }
    .chamado-public-page .container {
        padding: var(--space-6) var(--space-5);
    }
    .chat-fab {
        right: var(--space-4);
        bottom: var(--space-4);
        padding: var(--space-3) var(--space-4);
        font-size: 0.8125rem;
    }
    .chat-fab span {
        max-width: 9rem;
        overflow: hidden;
        text-overflow: ellipsis;
    }
}
.chat-close-btn {
    background: rgba(255, 255, 255, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.35);
    color: #fff;
    width: 32px;
    height: 32px;
    border-radius: var(--radius-sm);
    font-size: 1.25rem;
    line-height: 1;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    transition: background 0.15s ease;
}
.chat-close-btn:hover {
    background: rgba(255, 255, 255, 0.28);
}
.chat-modal {
    border: 1px solid var(--color-border);
    box-shadow: var(--shadow-lg);
}
.chat-head {
    background: var(--color-accent);
}
.chat-msg.usuario {
    background: var(--color-accent-soft);
    color: var(--color-text);
}
.chat-msg.analista {
    background: var(--color-success-bg);
    color: #065f46;
}
.chat-form-row .btn-submit {
    width: auto;
    margin-top: 0;
    padding: 0.65rem 1.1rem;
    font-size: 0.9rem;
}